Delivery Information

How much does delivery cost?

Standard 2-4 working day delivery- This is FREE of charge on all orders over £40 exc VAT.

For all orders under £40 exc VAT, standard 2-4 day delivery is charged at £4.99 exc VAT.

Express 1-2 Day Delivery- This is £7.99 exc VAT and will need to be upgraded whilst on the 'My Basket' page of the checkout process.

Please note orders will need to be placed before 5pm, if your order is placed after 5pm and the Express 1-2 day option has been selected this will then be processed the following day. This delivery option will only appear if it is available on your chosen items. If this option does not appear and you need more information please contact us.

A higher delivery charge of £24.99 exc VAT will be applied for deliveries to the Isle of Wight and the Scottish Highlands as these are not classed as UK Mainland.

Unfortunately we are not able to deliver to Northern Ireland or the Channel Islands, including Jersey and Guernsey.
Delivery Times?

Standard Delivery - Orders are dispatched on a 2-3 working day service. This service is free on all orders over £40 exc VAT

Express 1-2 Day Delivery - If available, and upgrade has been chosen at checkout. Express 1-2 day delivery is an all day service and the delivery day is based on the time and day that order was placed. We are unable to guarantee Next Day delivery at the moment due to the pressure couriers are under at this current time. We would love to be able to offer it - but have removed this so we do not let you down.

Standard deliveries are made by our own delivery network, our express day service is fulfilled by UPS and Truline. Oversized and pallets may delivered by a freight carrier.

Your order may also arrive via multiple couriers on the same day. You should have been notified of this by email beforehand, however if you have only received part of your order and are unsure, please feel free to contact us for confirmation.

All of our deliveries are made via couriers who require a signature to complete delivery however some may accept a written note on the door to leave in a safe place or with a neighbour- please note if this is the case we cannot take responsibility for any lost or stolen items.

All of our deliveries are a door step delivery service, this is for both standard items as well as furniture and special order items. If you require delivery into the building or to specific rooms or floors, this may be available for furniture and special order items at an added delivery cost. Please contact us to find out more information regarding this.

If you wish for your order to be delivered on a specific day, please notify us before you place your order and we will try our best to accomodate.

Next working day delivery is available to mainland UK only, orders must be placed by 5pm and is stock dependent and available to the following postcodes: AL, B, BL, BN, BR, BS1-19, BS30-38, CB, CM, CO, CR, CT, CV, CW, DA, DN, DY, E, EC, EN, FY, GL, GU, HA, HD, HR, IP, KT, L, LE, LN, LU, M, ME, MK, N, NG, NN, NR, NW, OL, OX, PE, PO, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SS, ST, SW, SY1-9, TF, TN, TW, UB, W, WA, WC, WD, WN, WR, WS, WV.

Highlands, Islands and export:

Unfortunately we are not able to deliver to Northern Ireland or the Channel Islands, including Jersey and Guernsey. If you’re having your order delivered to an address in the Scottish Highlands, Isle of Wight or remote parts of Wales, products marked may take a little longer to arrive even where Express Delivery has been requested. Deliveries to the Scottish Highlands and Isle of Wight are not classed as UK Mainland and will therefore be subject to an additional delivery charge and extended delivery times. Please note we cannot process orders for export outside the UK or VAT refunded orders.

Office Furniture:

Please allow an additional 7-10 working days for delivery (The Express Delivery upgrade will not speed the delivery process up in any way and should not be selected for office furniture products). All of our deliveries are a door step delivery service, this is for both standard items as well as furniture and special order items. If you require delivery into the building or to specific rooms or floors, this may be available for furniture and special order items at an added delivery cost. Please contact us to find out more information regarding this.

Special Order Items:

Some of our items have an extended lead time. This lead time will be clearly displayed on the product page and can be up to 10 working days if the stock is available. If the product is out of stock the lead time may be longer. If you are unsure whether an item you are looking at is a special order, please feel free to contact us for confirmation. Please note- the Next Day Delivery upgrade will not speed the delivery process up in any way and should not be selected for items showing an extended lead time.
What is Express Delivery?

If you have paid extra for our express 1-2 day delivery service at checkout, your goods will be delivered within 1-2 days providing the order was placed before our 5pm cut off - any orders that have paid for express delivery after the 5pm cut off will be processed the following working day.

Unforunately we are unable to guarantee Next Day delivery at the moment due to the pressure couriers are under at this current time. We would love to be able to offer this but have removed it to avoid disappointment.

Express 1-2 day deliveries are on an all day service between 08.00 and 18.00.

Please note that we do not deliver on Saturdays or Sundays.
Can I track my order?

We ship our parcels with a number of different couriers. If your parcel has been sent via DPD, you will have access to all tracking information via your mobile phone (if a mobile number is provided on your order) and via the email sent to you when they have collected your parcel from us.

For any other deliveries you can ask us to track these for you by calling or email - we cannot always provide a time slot on deliveries as they may be on an all day delivery service however we will endeavour to give you as much information as possible.
Can I delay my delivery?

We may be able to delay your delivery for you however you will need to let us know that this is a requirement before placing
Furniture and large item delivery

Please allow an additional 7-10 working days for delivery of furniture and other large items (the express delivery upgrade
What is contactless delivery?

All of our couriers are now offering a contactless delivery service where you are not required to touch or sign anything
How do I change my default delivery address?

Changing your online default delivery address is easy.
What type of delivery services do you offer?

Standard Delivery - Orders are dispatched on a 2-3 working day service (this is free on all orders over £40 exc VAT).

Express Delivery - Express delivery may be available on your order and if the upgrade has been chosen at checkout, offers a 1-2 day delivery service. Please note that this is an all day delivery service.

We are unable to guarantee Next Day delivery at the moment due to the pressure couriers are under at this current time. We would love to be able to offer it - but have removed this to avoid disappointment.

We use a number of courier companies in order to offer the best possible service. These include Fedex, UPS, DPD Local and our own local service. Oversized orders and pallet deliveries may be delivered by a freight carrier.

All of our deliveries are a door step delivery service, this is for both standard items as well as furniture and special order items. If you require delivery into the building or to a specific room or floor; this may be available for furniture and special order items at an additional delivery cost. Please contact us to find out more information regarding this.

Unfortunately we are not able to deliver to Northern Ireland or the Channel Islands, including Jersey and Guernsey
Do you have a discount code for free delivery?

We offer free standard delivery on all orders over £40 exc VAT - there's no need for a promotional code, it's all automatic!

Please note that there are some exceptions to this-

For deliveries to the Isle of Wight and the Scottish Highlands as these are not classed as UK Mainland, a compulsory delivery charge of £24.99 exc VAT will be applied.

Postage stamps do not count towards your basket total with regards to the free delivery promotion

All of our deliveries are a door step delivery service, this is for both standard items as well as furniture and special order items. If you require delivery into the building or to a specific room or floor; this may be available for furniture and special order items
My free gift is missing from my delivery

More often than not your free gift or Haribo will be sent separately via Royal Mail and may not come with the goods that
Will collection of my faulty product happen at the same time as delivery?

Collections can take up to 5 working days, although occasionally will happen at the same time as the delivery of your new
How do I change my delivery address before placing an order?

Under the heading of "Delivery Details" you will be able to change your delivery address and add alternative delivery addresses
Can I have my order delivered to a different address than my billing address?

You can add multiple different delivery addresses in the ‘My Safety Store’ section which will appear in the top right
Do you deliver to the Channel Islands?

Unfortunately we are currently unable to deliver to the Channel Islands, including Jersey and Guernsey.
Where's my free Haribo?

More often than not your free gift or Haribo will be sent separately via Royal Mail and may not come with the goods that
Where do you deliver to?

We deliver to mainland UK, including Scottish Highlands and Isle of Wight.

Express delivery is available to mainland UK only. Orders must be placed by 5pm and is stock dependent and available to the following postcodes: AL, B, BL, BN, BR, BS1-19, BS30-38, CB, CM, CO, CR, CT, CV, CW, DA, DN, DY, E, EC, EN, FY, GL, GU, HA, HD, HR, IP, KT, L, LE, LN, LU, M, ME, MK, N, NG, NN, NR, NW, OL, OX, PE, PO, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SS, ST, SW, SY1-9, TF, TN, TW, UB, W, WA, WC, WD, WN, WR, WS, WV.

Highlands, Islands and export:

Unfortunately we are not able to deliver to Northern Ireland or the Channel Islands, including Jersey and Guernsey. If you’re having your order delivered to an address in the Scottish Highlands, Isle of Wight or remote parts of Wales, products marked may take a little longer to arrive even where Express Delivery has been requested. Deliveries to the Scottish Highlands and Isle of Wight are not classed as UK Mainland and will therefore be subject to an additional delivery charge and extended delivery times. Please note we cannot process orders for export outside the UK or VAT refunded orders.
My order is missing an item - what do I do?

All shortages must be reported to us by email or phone within 3 working days of the original delivery.
Do you deliver on Saturdays?

Unfortunately we are unable to offer a Saturday delivery.
Do you deliver outside of the UK?

Unfortunately we are not able to deliver outside of the UK.
Do you deliver to PO Box addresses?

We cannot guarantee delivery to a PO Box address as all of our parcels must be signed for.
If I order multiple items will they all be delivered at the same time?

We ship our orders from a number of warehouses across the UK and therefore your order may be made of stock sourced from different
Do you deliver to Northern Ireland?

Unfortunately we are currently unable to deliver to Northern Ireland.
What happens if I am not in when you try to deliver?

Deliveries will be attempted up to 3 times on consecutive days. If after 3 days delivery has still been unsuccessful, the goods will be returned to our warehouse and your order will be cancelled and refunded to you. This can take up to 10 working days. Before a refund has been processed it may be possible for us to resend the goods for an additional delivery fee.

All of our deliveries are made via couriers who require a signature to complete delivery however some may accept a written note on the door to leave in a safe place or with a neighbour- please note if this is the case we cannot take responsibility for any lost or stolen items.

If you wish for your order to be delivered on a specific day, please notify us before you place your order to see if this is possible.
There's an item missing from my order

All shortages must be reported to us by email or phone within 3 working days of the original delivery.